Use the Warranty Types tab to create and apply warranty classes (from one year to five years) and reflect the appropriate warranty length or type for a particular asset class. Select the Retired check box if your custom selection is retired. Web Help Desk includes predefined status types to get you started. A status type describes the current use of an asset, such as Deployed (for equipment in use) or In Storage (for equipment in storage and not in use). Use the Asset Status Types tab to define the available status options for each asset. Select Specific to display a panel that allows you to select which customer fields should be attributed to the targeted asset type. Select All to designate all asset custom fields under the targeted asset type. In the Custom Fields row, select which of your custom fields should be attributed to the type you are creating. In the Name field, enter a name for the custom type. In the Types screen, click the Asset Types tab.In the toolbar, click Setup > Assets > Types.Log in to Web Help Desk as an administrator.Use the Asset Type tab to represent any type of classification you choose, such as Software, Hardware, Owned, and Leased. You can also set up assets to notify a technician whenever an asset lease or warranty is about to expire. However, if you have undefined Asset types, you can manually define them in the Setup > Assets > Types screen.Īssets can be associated with clients so techs can easily identify the items for which support is requested. When an asset needs attention (for example, repaired, replaced, or serviced), Web Help Desk, techs can add the asset to a ticket and assign the ticket to the appropriate people within your organization.Īsset type, status, warranty, and lease information are usually included data imports. View All Application Management Productsĭefine asset type, status, warranty, and lease informationĪssets are equipment and software that are deployed within your organization.View All IT Service Management Products.Customer Success with the SolarWinds Support Community.Installing Server & Application Monitor.How to Install NPM and Other Orion Platform Products.Upgrading From the Orion Platform 2016.1 to 2019.4.Upgrading Your Orion Platform Deployment Using Microsoft Azure.Upgrading Isn't as Daunting as You May Think.SolarWinds Certified Professional Program.
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